How can I contact you?
Call our office (910) 903-7057 or send us an email. A team member will reach out within 24 hours.
FREQUENTLY ASKED QUESTIONS
Answers Made Simple
Curious about Wilmington Commons? We’ve rounded up the most common questions about our apartments, amenities, and leasing so you can find answers fast.
General
Can I visit the property?
We’d love to show you around! Drop by during our open hours or schedule a tour online for a guided experience.
Leasing & Application
How do I apply for an apartment?
Click "Apply Now" select a lease term and floor plan, and complete the online application. If applying with roommates, ensure you all select the same floor plan.
What do I need to apply?
In order to guarantee your bed space, we will need a signed lease agreement. Leases are generated once your application is complete, and your screening has been approved.
Do I need a guarantor?
Most applicants require a guarantor, aside from any student loans, to meet the income requirement and ensure you can make the monthly installment payments. If you do not have a guarantor, you can either try to self-qualify using your own income or apply to use a third-party guarantor service.
Please contact the onsite team for information about our third-party guarantor service.
How long does approval take?
Typically 24-48 hours, depending on how quickly your guarantor submits their application.
Are short-term or summer leases available?
Availability varies. Contact us for details on short-term leases or summer housing options.
Can I sublet my apartment?
No, but you may relet your apartment by finding a new resident who must pass our screening and sign a new lease.
Rent, Payments & Fees
How is rent paid?
Rent is divided into 12 equal installments and due on the 1st of each month. Additional fees (e.g., pet rent, parking) are billed separately.
What payment methods do you accept?
- Bank transfer (eCheck)
- Debit/credit cards – Fees apply (Visa, Mastercard, Discover, AmEx accepted)
- Recurring payments – Set up via the Resident Portal
- PayPal is not accepted
What happens if I don’t pay on time?
Late fees apply starting the 4th of the month. Continued non-payment may result in eviction.
Can I cancel my lease or change my rent plan?
Leases cannot be canceled. However, you may relet your unit. Rent plans are fixed based on your floor plan and bedroom type.
Can I see a sample application?
Yes! Click "Apply Now" to preview the online application before completing it.
Living Here
What utilities are included?
Wi-Fi is included. Contact us for details on additional utility charges.
Is there mail service?
Yes, each unit has a shared mailbox.
Who is responsible for cleaning?
Residents must clean their own spaces. Units are inspected quarterly to ensure livable conditions.
How do I report maintenance issues?
- Non-emergency – Submit a work order via the Resident Portal.
- After hours/emergency – Call the office or 911 for life-threatening situations.
Who can I speak with about personal concerns?
Our onsite management team can assist with roommate disputes, financial concerns, and other issues.
Are pets allowed?
Yes! Additional fees apply. PetScreening is required
Do I need renter’s insurance?
Yes, per the lease agreement. B.HOM offers a low-cost liability insurance program that can be added to your rent. Click here for more information.
Resident Portal
What can I do on the Resident Portal?
- Pay rent
- Submit maintenance requests
- Access lease documents
- Message management
How do I log in?
Use the same email and password as your online application. Click "Forgot Password" if needed.
How do I set up a payment method?
Go to Payments > Manage Billing Info in the Resident Portal.
Moving Out
Can I move out early?
Yes, but you’re still responsible for rent. You may relet your unit to another resident.
What do I need to do before moving out?
Contact management for move-out instructions and key return details.
How do I return my keys?
Instructions will be provided before move-out.
Will I get my deposit back?
Deposits cover damages and outstanding fees. If no deductions apply, refunds are processed after move-out.
Can I store belongings after move-out?
We do not offer storage spaces.